Maura Derstein
Client Experience Innovator & Advisor
Experience
With 25 years in the industry, Maura has held several key leadership roles, including Chief Client Experience Officer at Lacher Insurance. She became a Partner at InCite Performance Group in 2014 and expanded her impact as a Partner at Lacher Business Consulting in 2019. Throughout her career, she has specialized in developing client experience platforms and driving operational improvements.
Industry Value Experience
- Implemented cost containment and organizational health strategies for clients.
- Created a highly effective Virtual Operations Management Program.
Passion
- Empowering teams to grow and imagine new possibilities.
- Focusing on client experience and strategic execution.
Unique Skills
- Driving tactical strategies for measurable results.
- Communication and organizational clarity development.
Additional Business Experiences
- Certified Insurance Counselor (CIC).
- Board member of a hospital foundation and extensive experience in retail leadership.
Contact us
Get In Touch
Have questions or need assistance? Get in touch with us—we’re here to help make your experience seamless!
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